Effective Date: 25 April 2026
Website: www.helalearn.com
Brand Name: Helaela
1. Introduction
Helaela (“we,” “our,” or “us”) is committed to protecting your personal information and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit or interact with our websites, www.helaela.com and www.helalearn.com.
- helaela.com serves as our main website for information, resources, and communication.
- helalearn.com operates as our student management platform, where learners access courses, dashboards, related services, and pay for their enrollments.
By using our websites, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Website.
2. Information We Collect
- Personal Information: Name, email address, contact details, account registration data, and information provided through forms or communication channels.
- Non‑Personal Information: Browser type, device details, IP address, pages visited, time spent, and referring websites.
- Student Data (helalearn.com): Course enrollment details, progress tracking, quiz results, and login/session information.
- Payment information (such as transaction ID, amount, and payment method) is collected and processed securely by third‑party payment processors Razorpay and Cashfree. We do not store sensitive card or UPI details on our servers.
3. How We Use Your Information
We may use collected information to:
- Provide and improve our websites and student management services
- Respond to inquiries, comments, or feedback
- Manage course enrollment and student progress (helalearn.com)
- Send newsletters, updates, or promotional materials (only if you opt in)
- Comply with legal obligations
- To process payments and issue refunds through Razorpay and Cashfree.
4. Cookies and Data Collection
Both websites use cookies to:
- Manage login sessions (helalearn.com)
- Save user preferences
- Analyze visitor usage
You can disable cookies in your browser, but some features may not function properly.
5. Third-Party Services
We may integrate third-party services and tools, such as:
- YouTube – for displaying or embedding videos
- Google Drive – for hosting and sharing certain content
- Amazon – to provide affiliate product links
- We use Razorpay and Cashfree to process payments. These providers handle sensitive payment data securely and may collect information necessary to complete transactions. Please review their privacy policies for more details.
These third-party services may use their own cookies or tracking technologies to collect information about your interactions.
We do not control these third parties and are not responsible for their privacy practices. We recommend reviewing their respective privacy policies for more information.
6. Data Retention
- Student accounts and progress data are retained as long as the account is active.
- Comments and metadata may be retained indefinitely.
- Personal data is deleted or anonymized when no longer required.
7. Data Security
We take careful steps to safeguard the information you share with us, using technical and organizational measures designed to prevent unauthorized access, misuse, or loss. Our goal is to keep your data safe while you learn and interact with our platforms.
That said, it’s important to remember that no online system is completely immune to risk. While we work hard to protect your information, the nature of the internet means absolute security can never be promised.
8. Your Rights
You may request correction, deletion, or portability of your data, including student progress records stored. Contact us at support@helaela.com
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
The most recent version will always be posted on this page with the effective date updated accordingly.
10. Contact
For questions or requests, contact:
Website: www.helalearn.com
Email: support@helaela.com